*hair color that completely washed out with water alone no shampoo within four days.
I did attempt to call the salon about the hair dye incident and the girl on the phone told me they would call back but they never did.
It was really easy to book an appointment. I got a haircut when I went. I just moved to the area, so I needed a new salon. I'm always really nervous on going to places like this especially when it comes to my hair. I met with Christine who was really friendly and really helpful on what hair style would and wouldn't work for me. She listened to my concerns and helped me decide. She recommended some products they sold and what she used on my hair without being pushy. The manager or owner called my a few days later asking if I had any concerns about my visit and thanked me for coming in. I'm a big fan and this will definitely be my new salon.
She sold me a hair brush for my hair. The hair brush was a little pricey but I was willing to pay for something to help my hair. except it didn't help at all. and cut my scalp up.
*bought a leave in conditioner that does not smell pleasant and does not help my hair as my hairstylist had said was "perfect" for me.
I would not even be all that jaded about it if it werent for the fact I paid $200.00
I had a special dye suggested to me that I was told would last a long time and didn't need bleach. That dye washed out in three days (And I didn't shampoo or anything....)
When I went, (several months ago) I had a lot of services done. All of which were. Average. Friendly wise, it was amazing. The customer service was sweet. My stylist technically styled my hair how I asked.
My eyebrow wax, I wasn't offered a mirror to evaluate. though I admit, I was a tiny bit tipsy from 2 glasses of wine they offered at the salon. When I got home and was sober I could see my eyebrows were not cleaned up well at all and were actually uneven..
It was my first time at this place today and I had a wonderful hair color service (roots/highlights) with Jen, who made my hair look like a blue/green mermaid hair, absolutely fantastic! Haircut was lovely as well. Jen was very attentive and Im very happy with the result, she is very talented. This salon uses Goldwell elumen colors, which is a great product line. Highly Recommend!!
Shandi is the best!
The hair cut was *perfect*, the color on the day it was done was exactly what I wanted. But I was promised it would last a long time and like I said. Not even 4 days and it was compeltely gone and unrecognizable.
the "cut" of my hair was perfect.
I was also recommended a leave-in-conditioner to help my type of hair.
So unfortunately, I cannot give a good review, and I cannot recommend this place to others. The service was not bad, but definetly not what I paid for.
When I called to cancel my second appointment that was scheduled (as I wasn't happy with the first) the girl that picked up asked me why I said friendly "I wasn't happy with my service last time." and she said "Awe. Sorry okay bye." without getting my name. (Probably just a human error. maybe she was busy and forgot that she needed my name.)
well...
I give it three stars because as I said, the girls really were super sweet.
the product not only doesn't smell good, but it doesn't help at all.
I had paid to have a hair mask done, my stylist had told me they didn't have the "product they usually use for hair mask" so she offered to just deep condition my hair instead and it'd help hydrate. The conditioner was left in for less than what the mask time was, and ya it wasn't the mask. But I was still charged as if I had the actual hair mask done. (Is mask the word? I could be wrong. It's just a product they let soak into your hair a while.)
*bought a suggested pricey hair brush that cut my scalp up and did nothing to help my hair
*But I had uneven, not well done eyebrows.
Free wine? Duh. that's cool.
*Charged for a full mask that I didn't get.
When the hair dresser says the color won't last, please believe her. I went to get my hair dyed a bright pink. Having dark brown hair, I understand that this is a process. I was perfectly ok with doing this color in multiple sessions. The hair dresser proceeded give me alternate options for this color. She said that she could achieve the color through an alternate process so that we didn't have to do so much work to my hair. So we proceeded with the color. 6 hours and $500 dollars later, I was finished. Well, the color was horrible. I didn't admit that at the time because it was 9 o clock at night and I was ready to go home. A week later I went to the salon to seek a refund because the color was just awful. She was not willing to give me a refund but was willing to add more color and further process my hair. I said no to the additional coloring. About a month later, my hair began to fall excessively. I promptly went to the doctor to rule out any medical possibilities. When my test results came back they were all negative for anything that could be the cause of the hair loss. I eventually has to cut my hair because it was falling out at such a rapid rate that it quickly became very depressing. Afterwards, I turned to a dermatologist who took a biopsy of my head and concluded that my scalp was in shock due the chemical damage. Over the years of coloring my hair, I have NEVER NEVER NERVER had this problem. I literally gave this salon $500 to leave me completely BALD!!!! Now after $5,500 of stem cell treatment to repair my damaged follicles, I am recovering from this traumatic experience both emotionally and physically. The whole point of the "alternative " coloring process that she recommended was to avoid damaging my hair. Obvioulsy, that wasn't the case. I was also reluctant to post anything but I feel that the public should be aware that this salon apparently values money more than the safety of their clients. Instead of doing the hair color in stages or simply telling the client that this color could not be achieved in one sitting, I could have avoided this whole mess. I don't anticipate that will receive any compensation or at least my $500 back but I just figured people should know that this salon is not recommended on my part. I suppose I was that sucker that got reeled in to make a quick buck!!!Below are pictures that prove my case, all in chronological order!!!! They are dated so no one can say I'm lying either!!!
Salon Exquisite is a US Hair Care Studio based in Worcester, Massachusetts. Salon Exquisite is located at 395 Chandler St, Worcester, MA 01602, USA.
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