Great customer service. Greeted with a smile every time I go there. Pricing is fair and merchandise is great.
I picked up the ring and took it somewhere else where they can do a two day rush, or their average turnaround time which is a week. I love the ring, and it's beautiful, but having to wait for a month and then having to take it somewhere else and wait even longer is obscene and they should be ashamed of themselves. I had been talking to my partner about buying our bands there as well, but clearly that isn't going to happen now. They refunded me the $50 for the work they never did, but what about all the time that I wasted waiting for my ring? The time I wasted where I couldn't get engaged because of these people? Just disgusting.
They told me it would take a month to have it resized, which seemed long to me, but I don't know much about jewelry so I agreed. Well, a month later I call up and oh, they forgot to send it out so it's still sitting in the shop! Mind you, this is an engagement ring, so it's kind of a big deal! The man I spoke to offered to refund me the $50 I paid for them to resize the ring, or they would put a "rush" on it which would still take TWO WEEKS!
Julio, Alex, and Brian are awesome they take so much throughout the day but they always have a smile on when I am there!! They know what they are doing they give you great prices and great service!! Thanks Worcester Empire Loan you have helped me morethan once!!!
I was very disappointed by this place. I work nearby, and drove past this place all the time. My partner and I had been shopping for rings for ages and hadn't found anything, so on a whim I decided to stop here during my lunch break. I was surprised at the quality and quantity of the jewelry in the case, and found a very unique ring that I fell in love with. I felt the price was fair, and the gentlemen who helped me were very nice.
Empire Loan is awesome !!! They have great stuff for sale & are always willing to give you a great deal !! Julio, Brian,& formerly Julissa are always pleasant & helpful !! They take an honest interest in you as a person & your needs.They work with you & your budget . I have told several people about them & they have been treated the same.. If you are in need of extra cash or wanting to make a purchase...see them first !! Save yourself the time, energy & anxiety...go to Empire Loan and get the BEST DEALS around. Again ....they are Awesome !!!
Brian and the guys know what they are doing. Not only are they and their prices fair, but far more important these guys genuinely care about their customers. In the short time I have worked with Empire I have come to see that they will treat every customer with heartfelt dignity and respect. I highly recommend Empire Loan on Southbridge Street in Worcester, and I wouldn't think of going anywhere else!
Empire Loan Of Worcester is a US Jewelry Store based in Worcester, Massachusetts. Empire Loan Of Worcester is located at 700 Southbridge Street, College Sq. Plaza, Worcester, MA 01610, USA.
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