Very Curious Drivers, they announce the upcoming destinations and are willing to be flexible on Transportation Options Too!! Also, their buses are always Neat and Tidy.
The customer service really needs some work. I first handedly didnt xpeirence it, but I was noticing the clerks looked like they really didn’t care about what they were doing and had an attitude.
Never again! I rather pay Uber to take me to Boston logan airport then to take Peter Pan. The customer service is really lacking in this company. My trip was from Worcester MA to Logan Airport and because of lazy and poor customer service I almost missed two buses. I asked one driver if his bus was the bus going to Boston Logan he replied "nah". He could've stated no it's going to Boston MA but then you take another bus to the airport. That bus left so luckily another Boston arrived and left shortly. I get to south station there are no signs for Boston Logan airport nor was there anything on the schedule. I asked multiple employees to only get please get inside you'll see another bus or you will see it on the bus. I wonder how many people have lost their money or missed their bus from the lack of customer service with Peter Pan and south station employees. Never again will I use this bus line!
Horrible service , I paid my tickets ahead of time and when it came to the day to actually go to my trip to Connecticut There wasn't any seats available ...I had to take the next peter pan and also the driver was very unconsiderate ..he let anybody get into the peter pan and didn't really check the tickets .
Incorrect address! "Make sure you check on Peter Pans website for all departures" as I was told 20 times while waiting on hold. When I got through I was greeted by a flippant "advisor" named Bill who told me it was my own fault for not writing the address down when I bought the ticket. Apparently it's too much for them to include it on the ticket or the email confirmation containing the ticket!
Peter Pan is a US Travel Agency based in Worcester, Massachusetts. Peter Pan is located at 2 Washington Square, Worcester, MA 01604, USA.
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