The people made my first pizza. They said it would take 20 mins. I didn’t get the pizza until 35 mins after. (Which wouldn’t have been a big deal if the pizza was made correctly) I told them they messed up my order. They said we’ll make you another pizza. This time they gave me the pizza in 25 mins. But the order was still messed up! They need to pay attention. My order wasn’t that hard.
I called in an order a little after 9pm. I was a little confused once given my number why my address wasn't in the system seeing how I've placed orders in the past but however didn't I say anything and proceeded to give my information again. I was told that it would be delivered within 30 to 40 minutes. An hr had past and nothing so I figured they were busy given it being a Friday so I called to check on my order. The person who answered the phone asked me for my name and then read me off the names of 2 orders that were wanting and neither were mine. Then says ohhh the drive went there and called you but no answer. Which is a lie and then Melissa (Manager who was very arrogant and rude) claims she called once the drive got back. I asked what number she dialed and she answered your number and who ever answered the phone said you weren't there ( mind you my children are in there beds and I had the phone with me but that's beside the point bc she straight just lied). I told her no one called my number your very mistaking. I could tell I was dealing with a very very unprofessional person so I asked for the district manager number and she claimed she doesn't have it. So hence the next best thing was to write a review given the time of day.
Usually very quick with orders, pleasant staff. I don't love the location though & I Wish they delivered to North Grafton
happy to have a PH even if it's small and the ambience doesn't exist; like the pizza
I will NEVER order from there again very confused on why people would lie.
DO NOT GO HERE. THEY ARE A BUNCH OF IDIOTS. I placed an order online and it came to under $7, I sent my husband to pick it up because I am pregnant and they charged him $20! Do not go here pizza isn't that great anyway
Pizza Hut is a US Meal Delivery based in Worcester, Massachusetts. Pizza Hut is located at 349 Grafton St, Worcester, MA 01604, USA.
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