The Not So Good: The office can be difficult to reach at times. It took a while to return my phone calls. I made an appointment over the phone with one of his employees to pick something up at the office, but when I arrived, no one was there. It's just a very laid-back company, so if this style works for you, I encourage you to try J&J Real Estate. Again, they found us our dream apartment that no other realtors showed us, so they have my vote.
Unresponsive to emails and questions. I had to email repeatedly to set up a showing. All I got back was short, rude and unprofessional emails. Horrible customer service and I never got a response to set up an appointment for a showing. Skip these people and find someone willing to work with you. J & J you desperately need to learn some customer service skills.
If you are a landlord or property owner, for the love of God, DO NOT deal with this agency! They will literally ignore well-qualified people who are looking to rent your properties. And if you are a potential tenant, I suggest you look elsewhere for a real estate agent. I would give J & J Real Estate zero stars if that were a possibility. AVOID!
This is the worst experience I have ever had with any sort of realtor. Javier knew almost nothing about the properties he showed me. He didn't know when they were built, whether they had lead contamination, whether they had central air, et cetera. He showed me several properties, and I finally found one that I wanted. He had difficulty contacting the owner, so I texted him every day asking him for an update. Eventually, he stopped responding. I would call him and he ignored all of my phone calls.
Finally, I looked the listing up online and contacted the other realtor dealing with the property. This realtor quickly got me in contact with the owner. All this was happening while Javier was ignoring all of my texts and phone calls.
I don't usually write reviews but I thought I would take the time to say a few words about J&J Real Estate. My experience with them was quite enjoyable. Javier and his team helped to find a place that met my needs. They are both courteous and very professional team to work with. I can only add that when you are in the process of finding a new home you need to be patient. Javier did his best to expedite the process and gave me the feeling that he had everything under control. Overall my experience was a very positive one. I Will definitely be contacting J&J in the future. Thank you!
The Good: Javier found us the perfect apartment for a great price. He showed us many available properties, and worked with the landlords to negotiate on our behalf. He is very technologically savvy, which speeds up the process of renting a place. In the end, he gets everything done that needs to be done.
J&J Real Estate was a wonderful experience. In a few short emails I had given Javier my list of potential property types and timeline (less than 3 weeks). Javier was able to show me 6 different units that all met my requirements almost immediately. It was one of the fastest and easiest apartment shopping experiences and the unit I decided on is much nicer than what I expected when starting my search. Will refer friends and be my first stop for any realtor needs
J J Real Estate is a US Real Estate Agency based in Worcester, Massachusetts. J J Real Estate is located at 108 Shrewsbury St #205, Worcester, MA 01604, USA.
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