Good experience with Joe Ward. He grew up in Worcester, and knows it well. I would recommend him. A straight shooter.
Great people except for that old man who is always busy and can't remember his clients
I used them because two friends had used them previously. The first apartment I called about I spoke to Sabrina and set a time to meet her a couple days ahead. The day and time comes to meet and Sabrina is not around. I call her and leave a voicemail and never received a call back. I see another ad on craiglist with Joe Ward's name and number so I call him and explain to him that I got stood up by Sabrina and that I'd like to work with him instead. The thing with Joe is that he has a horrible memory (he's very old), and so you have to call him constantly, he doesn't usually follow up with you. You also have to remind him constantly what type of apartment you want and who's renting and everything else. I saw I believe 3 apartments with him. I turned down the first, it was too old and overpriced just because it was in Burncoat area. The second I wanted, so I applied and was turned down the day I was supposed to sign the paperwork for the lease. I had just met the husband when viewing the apartment and he didn't seem like he even wanted to deal with me, no hand shake (like men do), doesn't look at me or talk to me at all , just hears what Joe has to says and walks into the other room, but agreed to having me as a tenant. I go to the apartment a week later to fill out the lease paperwork and meet the wife who looks uneasy when she sees me. As we enter the kitchen, she stands closely behind me and shakes her head looking at her husband, I was able to catch her out of the corner of my eye. I believe the wife discriminated against me based on my race (I'm a black man). She interrupts Joe and says that she already has a tenant, the husband say" you never told me", she says "I did". They go back and forth for a minute saying this. Okay obviously he would remember and Joe and I wouldn't be standing here if she had. The husband says okay, and starts coming up with reasons not to take me and it comes out that Joe overstated my income through the conversation. I'm just standing there awkwardly wondering what the hell is going on. It wasn't his fault I didn't get the apartment (the landlord's wife was just a racist), but it is a problem if he's overstating my income. I decide that I didn't want to deal with Joe so I call the office and request my security deposit back. The black guy who works at the office has to be the most unfriendly person that work there. When you go there, there's no greeting, just a "Can I help you?", while still looking down. He doesn't give off the vibe that he cares to help you at all and seriously needs to work on his customer service skills. Anyways I get my check, but never deposit it. A couple weeks go by and I see Joe had posted on really nice apartment that fit all my needs so I call him and he tell me I need to bring back the security deposit, so I do. He tells me meet him a couple days later at the office to meet with the landlord's laison and then to see the place. The days comes and he gives me some long story and tells me to call Sabrina. I call Sabrina and never received a call from her. I call Joe and don't receive a call back until a few days later again with some long story that isn't believable. I don't know what has happened to WeRentCentralMass, because my friends didn't have the same experience, but I would NOT recommend them. Just from the experience dealing with Joe, the front desk guy, and Sabrina (or lack of dealing with her rather), I would say to pass with these people. I've found an apartment through craigslist on my own, but it wasn't in Worcester like I had hoped.
All of the agents there are great, but most recently I have been working with Pamela... she was able to sell my income property in 1 day; most recently, I have been building a new construction home and again used Pamela as my agent, from start to finish she has been nothing but professional and helpful.
I have used We Rent Central Mass multiple times, I've worked with their terrific team to purchase income property and also rent it out over the past 6 years.
I highly suggest We Rent Central Mass and Pamela.
Left an open lock box with keys to my property and the property adjacent on TWO occasions compromising the security of my home. They also left the correct code combination active on the lock box so anyone who cared to look would have been able to open it - this is after telling them about it! Astounding incompetence and incredibly dismissive about the obvious security issues that they caused. If I were a landlord I would stay well away from these guys unless you like squatters, pipe thieves etc
Werentcentralmass Com is a US Real Estate Agency based in Worcester, Massachusetts. Werentcentralmass Com is located at 1 Kelley Square, Worcester, MA 01610, USA.
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