Recently I took my car into Premier for some issues I was having. The customer service was off the charts as was the investigation into the problem. Jon took several hours of his time; which was unscheduled by the way to figure out what was going on with my particular issue. He is thorough and genuine. A far better and much more of an enjoyable experience than Sun and Sound in Worcester.
Have done multiple car starters over the years at premier and haven't had any issues except my battery dying in a remote that he replaced free of charge which was great! John (the owner) has opened on west Boylston st. and has done some repairs for me which have turned out great oil changes etc.... , but I recently had a repair shop which I wont mention the name, told me I had major issue with a pick up truck and was told was going to cost me at least 600.00 for parts and 1200.00 for labor because it had to do with the manifold gaskets.so I asked john to take a look at and tell me what I had to do. without telling him what the other mechanic told me. I could not believe he fixed the manifold for 400.00 labor and gasket in one day!!!! What an honest hard working caring bunch of guys at premier auto styling!!! thanks
Brought my vehicle in for a auto detail service. I have never used Premier before, but after the service I recieved I WILL go back again. They were very proffesional and have great competitive pricing. My vehicle is not the nicest, but they took care of it like it was brand new, and that impressed me very much. Cant wait to go back.
Premier Auto is awesome. They have the BEST customer service I have EVER seen in my life. I have had numerous 'electrical' issues on my huge work truck and John and Ron have done everything possible to help me. They kept the shop open until 7:30pm one night until I could get there and then didn't even charge me because it was an easy fix. Last week on a Sunday (St. Patrick's Day Parade) I tried calling the shop but of course it was closed. I remembered that they have a Facebook page so I contacted John on his business page and, he not only responded but actually drove to meet me where I was because my truck wouldn't start. John got it started THEN he went down and opened up his shop on a Sunday, during the parade, just so he could be sure everything was running properly. I will never go to another shop in my life as long as these guys are still in business. John and Ron are true professionals in ever sense of the word and the epitome of customer service. Thanks again guys!
Can't say a negative thing about them. Friendly service and very accommodating. My car is old and rusty so they ran into issues when repairing it that any other place would have jacked up the repair price on. It still ended up above the original quoted amount but barely and was still lower than quotes I got from other shops. In and out within a day. Very trustworthy and fantastic service.
Premier Automotive is a US Car Repair based in Worcester, Massachusetts. Premier Automotive is located at 783 W Boylston St, Worcester, MA 01606, USA.
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